- 商务英语实战精选（全4册）
- (美)鲁基特 阿曼达·克兰德尔·朱等
- 6字
- 2024-11-03 09:56:17
通用表达 General Expressions
日常通信 Everyday Correspondence
常用商务缩略语 Common Business Abbreviations
下面列出了一些最常用的商务缩略语。
ASAP-as soon as possible尽快
API-Application Programming Interface应用程序编程接口（在数据库或计算机系统内建立的界面，用以接收从其他计算机或第三方发来的请求）
ASP-Application Service Provider应用服务供应商（通过网络为消费者提供服务）
B2B-Business to Business企业对企业（面对其他公司开展销售业务的公司，如甲骨文公司）
B2C-Business to Consumer企业对消费者（面对个人开展销售业务的公司，如亚马逊公司）
CAD-Computer Aided Design计算机辅助设计（供工程师和建筑设计师使用进行设计的计算机工具和软件）
CAGR-Compound Annual Growth Rate复合年增长率（银行或者投资项目使用的累积利息率）
CEO-Chief Executive Officer首席执行官（大老板）
CFO-Chief Financial Officer首席财务官（财务部门的负责人）
CMO-Chief Marketing Officer市场总监（市场营销部门的负责人）
COO-Chief Operating Officer运营总监（运营部门的负责人）
CTO-Chief Technology Officer技术总监（技术方面的负责人）
CRM-Customer Relationship Management客户关系管理系统（为有效地管理客户而使用的一套系统，可用来收集、分析和存储客户的信息）
EBITDA-Earnings Before Interest, Taxes, Depreciation and Amortization扣除利息、税收、折旧和摊销之前的收益（公司财务状况的一项指标）
EDI-Electronic Data Interchange电子数据交换（在不同的公司和机构之间用以进行数据交换的一套标准）
EPS-Earnings Per Share每股收益（公司的收益与普通股份收益的比例）
ERP-Enterprise Resource Planning企业资源规划系统（一套整合了机构所有数据的系统）
FIFO-First In First Out先入先出法（在计算机程序和会计业务中使用；它决定了先到的先处理这一原则）
GAAP-Generally Accepted Accounting Principles公认会计原则（公司内部用以执行财务会计的准则）
ICT-Information Communications Technology信息通信技术（用于涵盖与信息技术和电子通信有关的所有领域的专用名词）
ISV-Independent Software Vendors独立软件商（专门为一个特定的市场制作软件的一群开发者或一个公司）
IPO-Initial Public Offering首次公开募股（一家公司首次在股票市场上市）
LIFO-Last In First Out后进先出法（在计算机程序和会计业务中使用；它决定了后到的先处理这一原则）
LLC-Limited Liability Company有限责任公司（对其成员个人免责的一种法律实体，即法律实体对其成员提供完全的个人责任保护）
MSRP-Manufacturer Suggested Retail Price厂商建议零售价（一个公司为了统一其产品在不同地区的价格而提出的零售价）
NDA-Non Disclosure Agreement保密协议（双方为确保机密而签订的合同）
NPV-Net Present Value净现值（用以评估长期投资或项目的一种方法）
OEM-Original Equipment Manufacturer贴牌生产（一个公司生产的设备被其他公司以另外的品牌销售；有时也指中间商）
OTC-Over-The-Counter即期交易（股票或其他衍生产品在两者之间直接交易）
P & L-Profit and Loss损益表（亦称收益表，是一种用以列明收入是如何转化为利润或亏损的财务报表）
POS-Point of Sale销售终端（零售商店里的付款处，或是其后面的硬件设备）
RFP-Request For Proposal征求计划书（对供应商发出的针对一项特殊任务或服务而招标的邀请函）
ROI-Return On Investment投资回报率（收回的资金与总资金投入的比率）
ROS-Return On Sales销售收益率（收回的资金与总销售收入的比率）
SAAS-Software As A Service软件运营（在网上开发的软件或应用程序，而用户通过互联网来使用它们）
SOHO-Small Office/Home Office单独办公/家里办公（小的办公环境或者在家里的办公环境）
TCO-Total Cost of Ownership总体拥有成本（估算所有成本的一种方法——与项目或采购有关）
TQM-Total Quality Management全面质量管理（一种使整个机构注重产品质量的管理策略）
TSR-Total Shareholder Return股东总回报（一种考虑到股息和股票收益的评价方式）
VC-Venture Capital风险投资（一种所有者出让部分所有权的融资方式）
起首语与结束语 Openings and Closings
起首语是写在邮件最开始的词句。正因为它们是最先被阅读到的，因此一定要小心谨慎地措辞。
结束语是写在邮件最后的语句。通常情况下，最好是以愉快和积极的语气结尾。
常用句型 Useful Sentences
Dear Mr./Mrs./Ms. Zhang亲爱的张先生/夫人/女士
Dear Jane亲爱的简
Good morning all大家好
First name（Jim）名字（吉姆）
Hi嘿
Regards
此致敬礼
Best wishes谨致问候
Cheers谢谢/再见
Thanks谢谢
Thank you谢谢你
All the best一切顺利/万事如意
Speak to you soon再见
See you soon再见
经典范文 Model
Dear Colin，
I would like to request a permanent reduction in my hours of work from full-time to 4 days per week. My reasons for this are personal ones.I have undertaken some part-time extramural study this year and I would like to have enough time to devote to this in order to make it worthwhile.
I also have a 90-year-old mother who is becoming frailer and I would like to have more time to take care of her.
I would be happy to discuss this with you by phone if necessary. My extension is 8470.
Thank you，
Petra Johnson
亲爱的考林：
我想长期地减少工作时间，即从全日制改为每周工作四天。提出这一申请主要是由于我个人的原因。今年我报名参加了业余的成人教育课程，因此，我希望能有足够的时间用来学习，以确保学有所获。
另外，我90岁的老母亲日益羸弱，我希望能有更多的时间来照顾她。
如有必要，我愿意与您通过电话商议此事。我的分机号码是8470。
谢谢！
派特拉·约翰逊
致谢 Expressing Thanks
表达对某人或者某事的感激之情。你应该：
1.说明你为何事而感谢。
2.表达你的感激之情。
常用句型 Useful Sentences
1.Thank you so much for……就……之事，十分感谢。
2.Thank you very much for……就……之事，非常感谢。
3.Many thanks for……对于……万分感谢。
4.I am writing to thank you for……就……之事，我特此写信表示感谢。
5.I am writing to tell you how grateful I was for……我此次写信是为了表达对您……的感激之情。
6.It was most kind of you to……承蒙……，不胜感激。
7.I am really very grateful for……我衷心地感谢你……
8.I would like to thank you for……我要谢谢你……
9.I cannot thank you enough for the……就……之事，我对你真是感激不尽。
10.How can I possibly thank you enough for the……就……之事，我真不知如何感谢你才是。
11.I really appreciate everything you have done.我真心地感谢你所做的一切。
1.It was so good of you to……谢谢你……
2.It was so kind of you to……谢谢你……
3.It was really great of you to……非常感谢你……
4.Just a quick note to say many thanks for……只言片语，聊表谢意。
5.You're a pal！够哥们儿！
6.Thanks, good buddy.谢了，兄弟。
经典范文 Model
Hi Mary，
Thank you for your week of working double time on my behalf. I couldn't have taken my trip if you hadn't taken up the slack.You even straightened the files that have been neglected for some time.Be sure to let me know when you are ready for your big vacation.I will be the first in line to cover your desk.
John
玛丽：
你好！
谢谢你为了我而加倍工作了一周。如果不是你帮我完成落下的工作，我就不能去旅行了。你甚至还帮我整理了文件，我有一阵子没顾上它们了。当你准备休假的时候，请一定记得通知我。我会第一个过来承担你的工作。
约翰
祝福 Expressing Good/Best Wishes
我们常常需要在电邮中对正在发生或即将发生的某些事情表达美好的祝福。
常用句型 Useful Sentences
1.Happy birthday！生日快乐！
2.I hope you have a happy birthday！祝你生日快乐！
3.We all wish you a very happy birthday.我们共同祝你生日快乐。
4.We send you our best wishes for a happy birthday.我们对你的生日致以美好的祝愿。
1.Happy New Year！新年好！
2.Happy Spring Festival！恭贺新禧！3.Merry Christmas！圣诞快乐！
4.Merry Christmas and Happy New Year！圣诞快乐，新年好！5.Happy Valentine's Day！情人节快乐！
6.Happy Dragon Boat Festival！祝你过个愉快的端午节！7.Happy Mid-Autumn Festival！中秋节快乐！
8.Best wishes for the holidays！祝节日快乐！
1.I wish you a pleasant/safe journey/trip.祝你旅途愉快/一路平安。
2.Good luck in your new job.祝你在新工作中一切顺利。
3.Please give my best wishes to everyone.请代我问候大家。
4.Good luck with……祝你……好运。
5.I would like to take this opportunity to wish you every success in the future.
借此机会祝你在未来的日子里一切顺利。
6.Please give my best wishes to……请向……转达我的祝福。
7.Please give my regards to……请代我转达对……的问候。
经典范文 Model
Dear all，
Holiday greetings from Shanghai Corporation World Headquarters！At this season we pause to remember each of you and the contributions you have made to our international efforts. We hope that the joy of the holidays will fill your hearts and homes, and that all your associations will be rewarding.We are happy to announce that a holiday bonus will be included in each paycheck this month.Thank you for making this past year the best ever.
Best wishes for the holidays.
Samuel Ling
致全体员工：
上海有限公司国际总部祝大家节日快乐！值此佳节，我们记起了你们每一位员工以及你们为我们的国际合作所做的贡献。在此我们祝各位节日愉快，合家欢乐。同时，我们也希望你们所有的生意往来都有所回报。与此同时，我们很高兴地通知大家，节日奖金将会打入每位员工本月的工资卡中。谢谢大家！是你们的努力使过去的一年成为效益最好的一年。祝佳节愉快！
萨缪·令
道歉 Apologies
有时我们需要表达歉意，往往是因为自己做过某件事、没有去做某件事或者没能够去做某件事。道歉应该是真诚的，而且应该强调是你自己的过错，或者解释你没能够去做某事的原因。你应该：
1.道歉。
2.解释发生了的事情。
3.保证将来不会再发生了。
4.最后，再次道歉。
常用句型 Useful Sentences
1.I really must apologize for……我真得为……道歉。
2.I am sorry for any inconvenience this may have caused you.我对由此给您带来的麻烦表示歉意。
3.I would like to express my apologies for……我要为……表达我的歉意。
4.It is with great regret that……非常抱歉，……
5.I regret that I have caused you……我为给你造成的……道歉。
6.I hope you will forgive me for……我希望你能就……之事原谅我。
7.I am writing to apologize for……我为……之事写信道歉。
8.I am writing to express my apology for……我为……之事特此写信表达歉意。
9.Please accept my apology for……请接受我就……之事的道歉。
10.My apologies for not being able to……我为未能……道歉。
1.I am so sorry……非常抱歉……
2.I really feel bad about……我真的觉得对不起。
3.I'm sorry I couldn't……对不起，我没能……
4.I'm sorry for……对不起，……
5.I apologize for……我为……道歉。
6.I am really sorry……真对不起，……
7.I really didn't mean to offend you when I……当我……，我真的不是故意要冒犯你。
8.Sorry for the……对不起，……
9.Sorry mate.对不住，哥们儿。
经典范文 Model
Dear Mrs. Hoo，
I feel I owe you a personal apology for my insensitive comment at the meeting yesterday. I know these days since John's funeral have been very difficult for you, and I was clearly out of order in making reference to“merry widows.”I'm sorry you had to suffer from my foolishness.
I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together.I'm terribly sorry.
Regards，
Tom
亲爱的胡夫人：
我为我在昨天会议中的不当言辞向您道歉。我知道，自约翰下葬以后，这些日子您一定非常难过，而我居然说起“快乐的寡妇”之类的话，我想当时我一定是脑子出了问题。很抱歉，都是因为我的愚蠢给您带来了痛苦。
我希望您能原谅我。我非常尊重您本人以及您的能力，并且希望我们能够继续在一起愉快地工作。我真的非常非常抱歉。
此致
敬礼！
汤姆
表示吊唁/慰问 Expressing Condolences
吊唁/慰问是为了向某人表达对于最近发生在他或她身上的不幸事件的哀伤。
你应该：
1.解释你为什么哀伤。
2.表达你的哀伤之情。
3.表示愿意提供帮助。
常用句型 Useful Sentences
1.I am saddened to hear that……听到……的消息，我很悲伤。
2.Please accept my very sincere condolences on……请接受我对……的真诚哀悼/慰问。
3.I was shocked and deeply saddened to hear that……听到……的消息，我很震惊，并深表悲伤。
4.I wish you a speedy recovery.祝你早日（从悲痛中）恢复。
5.If there is anything I can do for you please let me know.如果我能为你做些什么的话，请告诉我。
6.Please accept my deepest sympathies over your recent loss.我对您最近所遭受的损失表示深切的同情。
1.I was so sorry to hear that you……听到你……，我很伤心。
2.Sorry to hear about your……很遗憾地听说你……
3.That's a real bummer！真是太遗憾了！
4.You must be really upset about……关于……的事，你一定很难过。
5.Hey！Cheer up！嘿！别难过了！
经典范文 Model
Dear Jack，
I want you to know that I understand your disappointment at not receiving the promotion you wanted. While you have proven your worth as a contributing, effective member of our team, Mary's greater number of years in the company, in addition to her experience working on the Smith project, combined to make her the leading candidate for the job.
Please keep in mind that opportunities for advancement will come again. If you continue to be as productive and resourceful as you have been in the past, I see a bright future ahead of you.
Regards，
Tim Wang
亲爱的杰克：
我理解你对未能晋升一事的失望之情。作为我们团队中有贡献、有影响的一员，你已经证明了你的价值。然而，玛丽有在史密斯项目中的工作经验，且有更长一些的工作年限。二者综合，使她成为这个职位的首要人选。
请记住，晋升的机会还会再有。如果你能一如既往地卓有成效和足智多谋，你的前途将会一片光明。
此致
敬礼！
蒂姆·王
表示同情 Expressing Sympathy
在写表达同情的信件时，要写出你的真情实感。表达对逝者真挚感情的一句话，胜过一篇长篇大论的文章。不要在信中喋喋不休地谈论具体的病情或死亡的性质，也不要说“塞翁失马，焉知非福”之类的话，但一定要询问一下你可以帮助做些什么。
常用句型 Useful Sentences
1.I share your pain/sorrow/sadness.我跟你一样悲痛/悲伤/忧伤。
2.I'm truly/deeply/extremely sorry to hear that……听到……，我真切地/深切地/极其感到难过。
3.Please accept my deepest sympathy.请接受我最深切的慰问。
4.You have my heartfelt/deepest sympathy.谨向您表示衷心的/最深切的慰问。
5.I was saddened to hear about……听到……，我很悲伤。
6.We are saddened to learn that your mother/father has passed away.听到你母亲/父亲去世的消息，我很难过。
7.Please let me know if there's anything I can do for you and your family.如果我能为你和你的家人做些什么的话，请告诉我。
8.If you need a shoulder to cry on, you can call me anytime.如果你需要有人来安慰的话，你随时可以给我打电话。
1.You must be feeling terrible/awful right now.你现在一定觉得很难受吧。
2.If you need anything at all, please just let me know.如果你需要什么帮助，请尽管告诉我。
经典范文 Model
Dear all，
We have lost a dear friend and valued colleague. Jane Wu died yesterday afternoon following a short illness.Our grief and sadness at this time are little compared to what Jane's family must be feeling.Our hearts and prayers go out to them.A plaque in memory of Jane will be unveiled next Tuesday morning at 10 a.m.
With deepest sympathy，
Carol Wang
致全体员工：
我们失去了一位亲爱的朋友和重要的同事。简·吴于昨天下午经过一场短暂的病痛后去世了。我们的悲伤和难过无法与简的家人所承受的相提并论。让我们衷心地为他们祈祷。一块为纪念简而设立的铭牌将于下星期二上午10时揭幕。
谨致深切的慰问！
卡罗·王
邀请 Invitations
邀请信是邀请某人出席某活动的信函。邀请信应该明确给出活动的内容、时间和地点。具体地说，你应该在信中写明活动的：
1.邀请方。
2.内容。
3.地点。
4.日期。
5.开始的时间。
6.持续的时间。
常用句型 Useful Sentences
1.I would like to invite you to……我想邀请您参加……
2.You are invited to……您被邀请参加……
3.I would be very glad if you could come to……如果您能来……，我会非常高兴。
4.Would it be possible for you to……?您是否可以参加……？
5.I wonder if it would be possible for you to……我想知道您是否可以参加……？
6.I wonder if you could……我想知道您是否可以参加……？
7.Would you be able to……?你能参加……吗？
8.It would be a great honour for……if you could……如果您能……，……深感荣幸。
9.It would be a great pleasure for……if you could……如果您能……，……不胜欣慰。
1.Would you like to attend……?你能参加……吗？
2.Would you like to come to a……?你能来……吗？
3.Would you care to come to……?你愿意来……吗？
4.Would you be able to……?你可以……吗？
5.Do come and join me/us on……你一定要来参加我/我们的……
6.It would be great if you could……如果你能……，那就太好了。Declining an invitation回绝邀请
1.I am very sorry but I am not able to……非常抱歉，我不能……
2.Unfortunately, I have a prior engagement that evening.对不起，那天晚上我已另有约会。
3.Thanks so much for inviting me, but I'm afraid that due to……I cannotaccept your kind invitation.谢谢你的真诚邀请，但因……我恐怕不能接受你的邀请了。
经典范文 Model
Dear all，
We would be very pleased if you could come to a staff training meeting to be held on Monday July 5 in room 405 from 2 p. m.to 5 p.m.Please let me know if you will be able to attend.
Regards，
David Lui
致全体员工：
敬请光临员工培训。时间：7月5日下午2点至5点；地点：405房间。请能够参加的人员通知我。
此致
大卫·鲁伊
提醒 Reminders
对于一些重要的事情，尽管之前已告知某人，但有时候你还需要再提醒一次。
常用句型 Useful Sentences
1.Please remember to finish the proposal by Friday.请记住星期五之前要完成计划书。
2.I'd like to remind you that the sales meeting scheduled for today will startpromptly at 2 p. m.in room 517.我想提醒你，今天要开的销售工作会议将于下午两点在517房间准时开始。
3.Don't forget to ask about the latest sales figures when you meet with thedirector.当你见到经理时，别忘了问他/她最新的销售数据。
4.Remember to……记住……
5.I would like to remind you that……我想提醒你，……
6.Please make sure that you arrive on time for the meeting this afternoon.请你务必确定准时参加今天下午的会议。
7.You haven't forgotten about our appointment this afternoon, have you?你没有忘记今天下午我们有预约的，对吧？
8.Just a quick note to remind you that……顺便提醒你一下，记住……
9.Please don't forget to……请别忘记……
10.Could you please remember to bring the……when we meet tomorrow?明天我们见面时，请你记得带……来，好吗？
经典范文 Model
Dear all，
Just a quick note to remind you that John Lui, Vice President of Marketing for Shanghai Corporation, will be visiting our home offices on Friday, March 6，to discuss current marketing trends.
He also wants to talk about long-range strategies, so it is important that we are prepared with current data. Please have your monthly reports on my desk by Wednesday, March 4，at 10:00 a.m.，and be prepared to meet with us Friday morning.
Regards，
Mary Chan
致全体员工：
在此提醒大家一下：上海有限公司主管营销的副总裁约翰·鲁伊先生将于3月6日到访本地的办公室，讨论最近的市场营销趋势。
他还希望讨论一下长期战略，因此，我们很有必要准备好最新的数据。请于3月4日上午10点钟之前将你们的月度报告放到我的办公桌上，并且为星期五上午的会面做好准备。
此致
敬礼！
玛丽·陈
请求帮助 Requesting Help
如果要请求别人为你做某（些）事，你应该在求助信中说明。
1.你的请求。
2.如何能够满足你的请求。
3.时间和地点。
常用句型 Useful Sentences
1.I would be most grateful if you could……如果您能……，我将非常感谢。
2.I would be very grateful if you could possibly……如果您可以……，我将非常感谢。
3.I wonder if you would mind letting me have……我想知道您是否介意让我……
4.Is it possible that……是否有可能……
5.Please let me have……请让我……
6.Could you please tell me about the……?能不能请你告诉我……？
7.Would you please be so kind as to give me more information about……？请你多给我一些关于……的信息，好吗？
8.I would appreciate it very much if you could provide me with more detailsabout……如果您能给我提供更多的关于……的情况，我将万分感激。
9.Your help would be greatly appreciated.万分感谢你的帮助。
10.Thanking you in advance.先行谢过。
11.Can you……?你能……吗？
12.Please could you……?能请你……吗？
1.Could you please……?请你……，行吗？
2.I really would like……我非常希望……
3.Can you help me out?你能帮我吗？
4.I need you to……我需要你……
5.Do you think you could……?你认为你能……吗？
6.Would you be able to……?你可以帮助我做……吗？
7.Thanks, buddy.谢了，哥们儿。
经典范文 Model
Dear Lauren，
I need your advice. You are a friend who seems to know right from wrong.I am in severe financial trouble and wonder whether I should declare bankruptcy.I'd prefer to speak to you directly about this rather than go into detail in a letter.Could we get together sometime next week to discuss my situation?I'll give you a call in the next few days to set a time.
Thank you for your time.
John
亲爱的劳伦：
有件事情我需要听听你的意见，因为我觉得你是个有正确判断力的朋友。我正处于严重的财务危机之中，我想知道我是否应该申请破产。我更愿意和你见面而不是在信里谈论这些细节的问题。我们能在下周见一面商谈一下我现在的处境吗？我会在最近几天给你打电话，定一下见面的时间。
占用了你的时间，谢谢！
约翰
提供帮助 Offering Help
如果你认为某人在某事上需要帮助，而且你所提供的帮助可能正是对方所需要的，可以主动提出给予帮助。但是，请记住，你的提供帮助的建议可能会被礼貌地回绝。
常用句型 Useful Sentences
1.Can I……?我能……吗？
2.Shall I……?我可以……吗？
3.Let me know if I can help you with……如果我能帮你……，请告诉我。
4.If you need any help with……please don't hesitate to ask me.如果你在……（方面）需要什么帮助的话，请直接跟我说。
5.If I can be of any assistance please don't hesitate to ask me.如果我能给你什么帮助，请直接跟我说。
6.Let me know if you need any help with the report.如果就这份报告你需要什么帮助，请告诉我。
7.Don't be afraid to ask me if you need any help.如果哪方面你需要帮助，别怕麻烦尽管来找我吧。
2.Do you need any help with……?就……之事，您需要什么帮助吗？
3.Did you want me to……?您想过要我……吗？
经典范文 Model
Dear Simon，
I know that the figures are required by the end of next week and I waswondering if you needed any help. If so, please don't hesitate to contact me.
Best regards，
Julia Csi
亲爱的西蒙：
我知道这些数据必需在下周末之前完成，我想知道，你是否需要帮助。如果的确需要，请不要顾虑直接跟我联系吧。
此致
敬礼！
朱利亚·思
提出建议 Giving Suggestions
向某人提出建议有点儿像提出忠告。但要记住，你提出的只是一个建议，而不是命令。
常用句型 Useful Sentences
1.What about……?……怎么样/如何？
2.Shall we……?……好吗？
3.Why don't you……?你何不……？
2.Perhaps we should……我们也许应该……
3.Perhaps we could……我们也许可以……
4.Couldn't we……?我们不能……吗？
5.I think we should……我想我们可以……
6.I suggest that we……我建议……
7.Let's go to……让我们去……吧。
8.What about……?……怎么样/如何？
9.How about……?……怎么样/如何？
10.How about going to……?去……怎么样/如何？
11.Let's……让我们……吧。
1.How do you think we should deal with this?你认为我们应该如何处理此事？
2.What do you think is the best way forward?你认为什么是最好的出路？
3.I'm not sure how to resolve this.What do you think/suggest?我确定不了如何处理此事。你有什么想法/建议？
4.What do you suggest I do?你认为我该怎么做？
5.What would you suggest?你有什么建议吗？
6.What should I do?我应该怎么办？
7.What would you do if you were me?如果你是我，你会怎么做？
经典范文 Model
Dear Tom，
You did a great job with your presentation yesterday. Your visuals were especially effective；however, I would like to make one suggestion.A few of your jokes were inappropriate to your audience.Though seemingly funny, off-color humor can quickly alienate people.I would eliminate that kind of humor when addressing a business gathering.There are enough“clean”jokes left to spice up a presentation that do not risk offending your audience.
Hope you don't mind some friendly advice.
Yours，
Richard Wu
亲爱的汤姆：
你昨天的演示报告做得很好。你的视像资料非常有效果，但是，我想提一点儿建议，你有几处笑料做得不太适合听众。虽然听起来很好笑，但是庸俗的玩笑很快就会使人反感。当我在商务聚会的场合讲话时，我是不会采用这种幽默方式的。除去这几处，你报告中其余的那些“净口”笑料也足够给演示报告增添趣味，而且不会冒得罪听众的风险。
希望你不介意这些善意的忠告。
理查德·吴谨上
警告 Giving Warnings
警告通常是老板给下属的，往往是就其业务上或私人的不良表现或错误而提出的。警告的分量有轻有重，可以是最后通牒，即表明若再犯错就要以开除论处；也可以是礼貌的、善意的提醒，让下属对某事给予更谨慎、更认真的考虑。
常用句型 Useful Sentences
1.You should be more careful next time.下次你要更加小心。
2.Please be more careful in the future.请以后多加小心。
3.I hope that I don't have to warn you again.我希望以后不必再警告你。
4.I hope that this will be the last warning I have to give you.我希望这是我给你的最后一次警告。
5.Please don't let this happen again.请别再犯（错）了。
6.If this happens again you will be in serious trouble.如果再犯（错），你就有大麻烦了。
7.I don't want to have to tell you about this again.这件事，我不想再告诉你第二遍。
8.Because of your negligence you have caused a lot of trouble for manypeople.由于你的失职，给许多人造成了很多麻烦。
9.I hope you will take this warning to heart and not let it happen again.我希望你会把这次警告记在心头，不再犯（错）了。
10.Please regard this as a gentle warning about your professional conduct inthe office.请将此事视为对你的办公室职业表现的一般警告。
经典范文 Model
Dear Paul，
Your writing skills are an asset to our company；however, your inability to work five days a week and complete projects on time is slowing our production schedule and may jeopardize your employment. During the past two weeks you have called in sick three times, bringing your total sick days for the year to 15.If this pattern continues, we will no longer be able to employ you.
As you know, we discussed these problems in detail on Thursday, May 6，in your quarterly review. I told you then that you had no more sick days.I also reviewed with you the various ailments that you claimed to be suffering from when you called in sick the thirteen times prior to our meeting.After our discussion, you said you were feeling much better.I also informed you that if you were to call in sick once more without medical verification, we would terminate your employment.
We feel you can make a good contribution to our corporate effort, and hopethat you will overcome this recurring problem. You have significant potential.
Yours truly，
Alice Qing
亲爱的保罗：
你的写作技能是我们公司的财富，但是，你不能做到每周工作5天，且不能按时完成任务，这已使我们的生产进度变慢，并且可能危及你的饭碗。过去的两周内你请了3次病假，这使得你的病假天数在本年度内已达到15天。如果你继续以这种方式工作，我们将不会再雇佣你。
你知道，我们在5月6日你的季度评审中详细讨论过这些问题。我当时就告诉过你，你已经没有病假可请了。在我们谈话前，你请了13次病假，当时我还和你一起复核了你声称自己患的各种病症。这次讨论后，你说你觉得好多了。我还告知你，如果你再次没有医生证明就请病假，我们就要解雇你。
我们认为你能够为我们共同努力的事业做出积极的贡献，同时，我们希望你能够克服这个一再发生的毛病。其实，你是很有潜力的。
爱丽丝·庆谨启
提出意见 Giving Advice
我们经常需要针对许多不同的问题提出意见。当然，最好以谦虚的方式发表意见。
常用句型 Useful Sentences
1.I think it might be a good idea to……我认为，……也许是个好主意。
2.Have you thought of……?你想到过……吗？
3.I think this option would be preferable to……我认为这个选择应该更适合于……
4.I think you should reconsider.我认为你应该重新考虑。
5.I would advise you to……我会建议你……
1.I think you should……我想你应该……
2.What about……?……怎么样？
3.I think it's better than……我认为它比……要好一些。
4.I'm not sure that's the best decision.我不能肯定这是最好的决定。
5.Personally, I would advise against it.就个人而言，我会建议你反对它。
经典范文 Model
Dear all，
Mr. Wang has commented to me several times in the last month about employees playing games on the computers.This is not an efficient use of company time, or of the new office network.
I know that the games are usually played while you are waiting for important information, but there is no excuse for playing computer games on company time. Therefore I must request that you avoid the games altogether while at work.I believe if we do this we will see a rise in productivity.Please call me in my office if you have feedback for me regarding this matter.
Regards，
Sue Chan
致全体员工：
王先生上个月已经跟我谈过几次有关员工在电脑上玩儿游戏的事情了。这不是对上班时间和新办公网络的有效利用。
我知道，当你们等待重要信息时，通常会玩儿些游戏，但是，你们没有任何理由在上班时间玩儿电脑游戏。因此，我必需提出要求，即工作时间禁止玩儿任何游戏。我相信，如果我们能做到这一点，我们生产力一定会有所提高。如果对此事有什么反馈意见，请打电话到我的办公室。
此致
敬礼！
苏·陈
赞赏 Appreciation
工作中我们有时需要对某人的敬业精神或工作态度进行表扬。
常用句型 Useful Sentences
1.I really appreciate the number of hours you put in……我很感激你为……所投入的时间。
2.I really appreciated the way you handled……我很感激你处理……的方式。
3.I really like the way you……我很欣赏你……的方式。
4.I am proud of both your individual and your collective contributions to oursales effort.我为你们个人以及集体对销售工作所做的贡献感到骄傲。
5.Keep up the good work！继续努力！
6.I was impressed by your determination and hard work.你的决心和努力给我留下了深刻的印象。
7.Your presentation was educational, interesting and well-thought out.你的演示既使人增长知识，又生动有趣，而且考虑周详。
8.Congratulations on a great job！干得漂亮，恭喜你！
9.You did a superb/fantastic/terrific/excellent job.干得真棒/漂亮/太好了/出色！
10.I thought that you put in a lot of hard work in preparation for your salesreport and it clearly showed in your excellent presentation.我想你在准备销售报告上一定下了很大功夫，这一点已在你精彩的演示中体现出来了。
经典范文 Model
Dear all，
I hope you have all had a chance to look at our recent numbers. They are very impressive.I am proud of both your individual and your collective contributions to our sales effort.This is a very exciting time to be working in this industry, with an opportunity for us to make a difference in the market place.
Keep up the good work！
Thomas Ling
致全体员工：
我希望你们都已经看到了我们最近的数据，非常棒！我为你们个人以及集体对我们的销售业绩所做的贡献感到骄傲。时下应该是在这一行业里工作的最佳时机，我们有机会在这个市场大显身手。
继续努力吧！
托马斯·令
推荐 Recommendations
当你向某人推荐一种产品、一个地方或者一个人时，你应该。
1.指出你推荐的是什么。
2.解释你欣赏所推荐事物的理由。
3.说出所推荐事物的与众不同之处。
4.指出为什么对方也会喜欢该事物。
常用句型 Useful Sentences
1.I wish to recommend……我想推荐……
2.I take pleasure in recommending……我很高兴地向你推荐……
3.Having been to……I would recommend……曾经……我要推荐……
4.It is an excellent……这是一个很出色的……
5.I can only say that you would not be disappointed with……我只能说，你不会对……失望的。
6.Guaranteed.有保证的/保你满意。
7.Top quality.质量一流。
1.You should really try……你真的应该试试……
2.I really liked……我很喜欢……
3.I think you would like……我想你会喜欢……
4.I'm sure you would not be disappointed with……我肯定你不会对……失望的。
5.All my friends really love it.我所有的朋友都很喜欢它。
6.It's cool.酷毙了。
7.It will really knock your socks off.它真的会让你大开眼界。
经典范文 Model
You asked for my opinion on the best color copy machines for us to purchase. In my previous job I worked extensively with the Canon line of photocopy machines, and had nothing but good experiences.The machines are top quality and Canon's service contract covers even trivial problems.I have no connection to Canon, and recommend their product solely on its merit.I heartily recommend the Canon color copiers for our office copier purchase.They are a sound investment.Please let me know what you decide on this matter.
Best regards，
Lily Hsang
亲爱的吴先生：
你曾就我们应该购买哪个牌子的彩色复印机之事询问过我。我在过去的工作中曾广泛地使用过一系列的佳能复印机，它们给我留下的印象都非常好。主机的质量绝对是一流的，而且佳能的售后服务也相当细微周到。我与佳能公司没有任何关系，推荐他们的产品只是基于其产品本身的优点。我衷心地推荐佳能彩色复印机作为我们办公室的复印机采购对象。购买它们是万无一失的投资。关于此事的决定，烦请告知。
此致
敬礼！
丽丽·常
祝贺 Congratulations
对某事表示高兴或分享激动的心情时，你应该。
1.说出你要祝贺的事情。
2.表达你的祝贺之情。
3.祝福他们的未来。
常用句型 Useful Sentences
1.It is with great pleasure that I hear that you……听到你……，我非常高兴。
2.We were really pleased to hear that……我们非常高兴地听到……
3.Congratulations on your recent……恭喜你最近……
4.We wish to congratulate you on your……我们想祝贺你……
5.I am delighted to hear that……听到你……我很高兴。
6.Many congratulations on your promotion/new job.祝贺你高升/找到新工作。
1.Congratulations！恭喜！
2.What great news！真是个好消息！
3.You must be really thrilled about……对于……，你一定很激动。
4.You must be over the moon about……对于……，你一定高兴极了吧。
5.What a tremendous bit of news！这消息真叫人兴奋！
6.I was delighted to hear……很高兴听到……
7.Well done！干得好！
经典范文 Model
Dear all，
Our warmest congratulations to Eric Johnson, who recently received the industry's award for the best TV commercial of the year. A recent graduatefrom Tsinghua University, Eric joined us in 2001 and immediately attracted the attention of writers and artists with his avant garde style.He says he enjoys working in our country setting, where he and his bride can enjoy the inspiration of the mountains.
The award is given each year for the commercial that industry writers and artists vote as most effective in the use of visual media. Eric will receive his award at the annual banquet of screen and television writers in February.
Our best wishes to Eric and to all our writers who set today's standard of excellence. Your futures look very bright.
All the best，
William Kai
致全体员工：
热烈祝贺埃里克·约翰逊，他最近被授予业界年度最佳电视广告奖。刚从清华大学毕业不久的他，于2001年来我们公司工作，并且很快以其前卫的风格引起了许多作家和艺术家的关注。他说他喜欢在我们的乡村外景地工作，在那里，他和他的新娘能够感受到山峦所赋予的灵感。
该项大奖每年都会被授予运用视觉媒体创造出的最具影响力的广告。而这一奖项的得主是由业界的作家及艺术家投票选出的，埃里克将于2月举行的电影及电视作家年度颁奖宴会上接受此项大奖。
衷心祝福埃里克，你的未来一片光明。同时也祝福所有制定了现行审美标准的作家。
万事如意
威廉·凯
投诉 Complaints
投诉信是要表达某人的不满之情。而此种不满往往是由于其他人或事有不当之处，抑或是其本人正处于某种困境。投诉的原因以及相关的要求可置于抱怨之词前面，也可置于其后。写投诉信时你应该：
1.指明你要投诉的是什么。
2.表明你对服务、产品等不满意的原因。
3.说明你购买此商品或者服务的时间和地点。
4.说明你所希望的解决方法。
常用句型 Useful Sentences
1.I regret to inform you that the……我很遗憾地告知你……
2.I am sorry to say that……很遗憾，……
3.Could you please not……请你不要……
4.I would be happy if you could exchange it or refund my money.如果你能给我换货或退款的话，我会非常高兴。
5.I am writing to make a strong complaint about……此次写信是要就……一事表达我的强烈不满。
6.I am writing in order to strongly complain about……为了强烈地投诉……一事特此致信。
7.I am writing to strongly protest about……我以此信强烈地反对……
1.It really upsets me that……使我感到非常不快。
2.It made me so upset that you……你（们）……使我感到非常不快。
3.I don't think you realize how upsetting to me it was……我认为你（们）没有意识到对于……我是多么的不快。
4.Can you stop……?你（们）能不能停止……？
5.If you don't……I will……如果你（们）不……，我就要……
经典范文 Model
Dear all，
I would like to pass on the concern I feel regarding employees who consistently arrive late for work. While I realize that traffic in the morning is heavier due to highway construction, it is still important for staff to be in their offices ready to begin work at 9:00 a.m.I know that it may require extra effort, but punctuality is an important element of customer service.
We appreciate the dedication and hard work that all the members of our staff give, and hope that this problem can be nipped in the bud before it becomes serious. If you have suggestions regarding measures we can take as a company to ease the challenges caused by increased traffic problems, please bring them to our next staff meeting for discussion.
Yours truly，
Eric Tang
致全体员工：
最近员工迟到现象频繁，我对此事十分关注。我知道，由于修建高速公路，早晨的交通拥堵更严重了，但对员工们来说，上午9点准时到办公室准备开始工作始终是很重要的。我知道，这可能要求额外的付出，但是，守时是客户服务的重要组成部分。
我们非常感谢所有员工的敬业精神和辛勤劳动。我希望此问题能够尽快得到解决而不是愈演愈烈，如何解决交通拥堵日益严重所带来的问题？哪位员工如果有可在整个公司实施的办法，请在我们的下一次员工大会上提出来供大家讨论。
埃里克·唐谨启
预约 Appointments
预约即和某人提前约好在某一特定日期、时间和地点会面。你应该在邮件中写明。
1.预约的时间。
2.具体的日期。
3.具体的地点。
4.预约的原因。
常用句型 Useful Sentences
1.I wonder if you could attend……我想知道你是否能参加……
2.Please come to……请来……
3.An appointment has been made for you on……已经帮您预约好了，具体时间是……
4.The interview will be held on the……面试安排在……
5.Please let me know if you can attend on the……如果你能参加……的话，请告知我。
6.Please let me know when you are available for……请告诉我你什么时候有时间……
1.It would be great if you could come……如果你能来……就太好了。
2.Are you free tonight?今晚你有空吗？
3.Can I come and see you at……?我可以在……来见你吗？
4.Do you have the time to see me?你有时间见我吗？
5.Are you available now?你现在有空吗？
经典范文 Model
Dear Sally，
I will be pleased to meet with you to discuss your transfer to my department. I can see you at 11:00 on Wednesday, June 14，in my office.If you cannot make this appointment, please telephone my secretary to make other arrangements.Please bring whatever materials you think would best acquaint me with your work.I am looking forward to meeting you.
Yours truly，
Ethan Hoo
亲爱的萨莉：
我将很高兴与你见面，商量一下关于你转入我的部门的事宜。我可以于6月14日（星期三）上午11点在我的办公室见你。如果你不能赴约，请致电我的秘书另做安排。请带上可以使我最大限度地了解你工作情况的资料。我期待着与你会面。
伊桑·胡谨启
欢迎 Welcome
我们欢迎来访者、客人、新员工以及陌生人，使他们有宾至如归和被重视的感觉。
常用句型 Useful Sentences
1.Welcome to……欢迎光临……
2.We hope that you will enjoy your stay with us.我希望你和我们相处得愉快。
3.We are happy to have you on board.我们很高兴你能和我们在一起。
4.We are really glad that you have decided to join us.我们真的很高兴你决定和我们在一起。
5.We are pleased that you have joined us and look forward to a pleasant andlong association with you.有你和我们在一起，我们备感荣幸，并且，我们期待着与你保持长期的、友好的关系。
6.You are very welcome to come and see me at any time.随时欢迎你过来看望我。
7.You are always welcome in my office at any time.随时欢迎你来我的办公室。
8.On behalf of the company I would like to welcome you.我谨此代表我们公司欢迎您。
9.It is my great pleasure to welcome you to……您能光临……，我感到非常荣幸。
10.It affords me great pleasure to welcome you to……您能光临……，真是我莫大的荣幸。
经典范文 Model
Dear Tim，
We are pleased you will be joining us as a manager in our produce division and anticipate your continued excellent work. To help you become better acquainted with the full range of our services, John Zhang will show you around the plant and truck terminal.
Your major responsibility will be overseeing the inspection of all incoming and outgoing produce. We have also scheduled a new employee orientation on June 2，at 10:00 a.m.At the orientation you will receive information on Shanghai Corporation's benefits and investment opportunities.You will also be given a handbook which will cover holidays, manager expectations, and promotion information.
We are pleased that you have joined us and look forward to a pleasant and long association with you.
Yours truly，
Charles Wang
亲爱的蒂姆：
你将要到我们的生产部门当经理，我们感到很荣幸，期待着你续写辉煌。为了帮助你更好地了解我们的业务范围，约翰·张将会带你参观整个工厂以及汽车货运站。
你的主要职责是监督所有生产投入和产出产品的检验。我们已经安排了一个新员工入职培训，具体时间是6月2日上午10点。届时，你会了解到关于上海公司的福利以及投资机会的信息。你还会领到一个手册，它将包括有关假期、经理工作预期以及职务升迁方面的信息。
我们很高兴你能加入我们的队伍当中，并且，期待着与你保持长期的、友好的关系。
查尔斯·王谨启
附件 Attachments
附件可以是文本文件、照片、幻灯片、电子表格、音乐、电影以及其他文件。
常用句型 Useful Sentences
1.Please find attached a copy of the file you requested.请查收后附的你所要求的一份文件。
2.Please let me know whether you're able to open the attachment.请告知你是否能打开附件。
3.Please let me know if you've received the attachment.如已收到附件，请告知。
4.I'm attaching the report in two different file formats.我将此报告以两种不同格式的文件附件发送。
1.I was unable to open the attachment.我打不开附件。
2.You forgot to attach the file.你忘了附上那个文件。
3.Please try sending the attachment again.请再发一次附件。
4.For some reason, I didn't receive the file attachment.由于某种原因，我没有收到附件。
5.I think you might have sent the wrong attachment.我想你可能发错了附件。
6.I was unable to open the attached file.我无法打开附件。
7.Please resend the file in plain text format.请再以纯文本格式发一遍该文件。
8.Could you please include the attachment in the main body of the email?请你把附件放到电子邮件的正文里面，好吗？
经典范文 Model
Dear Tony，
Thanks for sending me the figures, but unfortunately, for some reason I was unable to open the attachment. Could you please resend?
Thanks，
Jim
亲爱的托尼：
谢谢你把那些数据发给我，但不幸的是，由于某种原因，我无法打开该附件。请你再发一遍，好吗？
谢谢！
吉姆
取消 Cancellations
要完全取消某一会议或预约，需要写取消信。如要将某一会议推迟到以后的某个日期，需要写延期信。
常用句型 Useful Sentences
1.I'm afraid that the meeting scheduled for tomorrow has had to be cancelledbecause……很抱歉，预定明天召开的会议不得不取消了，因为……
2.I need to cancel the appointment I made to see you on January 29，at 9:00 a. m.我得取消原定于1月29日上午9时来见你的那个预约。
3.The staff party has been cancelled until further notice.此次员工聚会已经被取消，何时举办将另行通知。
4.I am afraid that I will have to cancel my plans to attend the staff partybecause of my wife's illness.很遗憾，因为我夫人生病了，所以我不得不取消参加员工聚会的计划。
5.Are there any late cancellations for the conference tomorrow?就明天的会议，还有没有新增加的无法出席者啊？
6.Unfortunately, there will be no meeting tomorrow because the director ison sick leave.很遗憾，因总经理休病假，明天的会议取消了。
7.We will have to postpone the meeting planned for tomorrow to the sametime a week later.我们将不得不把原定于明天召开的会议推迟到下周同一时间。
8.Today's meeting has been postponed until tomorrow.今天的会议已经被推迟到明天了。
9.We will have to postpone today's meeting until a more convenient time.我们不得不将今天的会议推迟到更合适的时间。
10.Can we postpone the sales meeting until a later time?我们能过一段时间再开销售会议吗？
经典范文 Model
Dear Mr. Wang，
I need to cancel the appointment I made to see you on January 29，at 9:00 a. m.When I made the appointment, I thought I would have all of the necessary information collected so we could discuss a change of zoning in my residential neighborhood, but gathering the information has been more difficult than I had anticipated.It will probably take three more months before I am ready to discuss this proposition.I am working with agroup of concerned neighbors, and as soon as we are ready, one of us will call to set up a new appointment.
Yours truly，
Bob Gao
亲爱的王先生：
我得取消定于1月29日上午9点与您见面的预约。当我和您预约时，我以为我可以在预约时间前收集到所有必要的信息，这样，我们就可以讨论改变我所在住宅区规划的问题，但是，收集信息的工作比我预计的要困难得多。我还需要3个多月的时间才能做好准备与您讨论这项提议。我目前正与一群关注此事的邻居一起工作，当我们准备好后，我们之中的一位将给您打电话来定新的预约。
鲍勃·高谨启