Event management

An event is defined as a change of state that has at least some form of significance for the management of an IT service. In other words, this could include any occasion that potentially needs requires someone's attention, including when you encounter warnings, exceptions, or acknowledgments.

As an example, the event could be a System Center Operations Manager (SCOM) alert, a Windows event log entry, a backup completion notification, an exception in an Enterprise Service Bus (ESB), or an "abend" in a batch management software (such as Control-M). The value of these events is in being able to set alerting thresholds, which can then proactively trigger an intervention before the IT service is disrupted.