About the Author

Steve Neuendorf has more than 25 years of consulting, management, industrial engineering, and measurement experience, including 15 years directly related to management, measurement, and improvement of software engineering projects and processes. Steve also has extensive management consulting experience. He has a BA and an MBA from the University of Puget Sound with post-graduate work in information management, and a JD from Seattle University. Steve also has extensive teaching experience, ranging from academics to hands-on workshops.