Salesforce CRM Admin Cookbook

ThisbookiswritteninaCookbook-styleformatandprovidesyouwithimmediatelyuseablerecipesthatextendthefunctionalityofSalesforceCRMandsolvesreal-worldproblemsencounteredwithintheSalesforceCRMapplication.TherecipesinthisCookbookcontainproven,step-by-stepinstructionsalongwithdetailedscreenshots.ThisCookbookhasbeendesignedsothatyoucanreaditchapterbychapter,startingwithrecipesthatprovideenhancementstotheuserinterface,andfinishingwithrecipesthatcoverdataandsystemsintegration.Youcanalsorefertothelistofrecipesandchoosetoaccesstheminnoparticularorder.EithermethodallowsyoutorapidlyimplementsolutionsinyourorganizationthatextendandenhancethefunctionalityofSalesforceCRMforyourusers.ThisbookisforSalesforceadministratorsanddeveloperswhowanttoquicklyincorporateenhancedfunctionalityandextendthepowerofSalesforceCRM.WhetheryouareaSalesforcenoviceoramoreexperiencedadministrator,thisbookprovidespractical,step-by-stepinstructionsintheuseofhiddenfeatures,advanceduserinterfacetechniques,andsolutionsforprocessautomation,plusdataandsystemsintegration.NotonlyarestandardSalesforceCRMfeaturescovered,suchasworkflowandapprovalprocesses,validationrules,andformulafields,butyouwillalsobeexposedtofurthertechnologiesthatincludeHTML,Javascript,CSS,Apex,andVisualforce.