Elastix Unified Communications Server Cookbook

Appendix E. Helpful Linux Commands

Appendix D. Asterisk Gateway Interface Programming

Appendix C. Asterisk Essential Commands

Appendix B. Addon Market Module

Third-party modules

Appendix A. Description and Use of the Most Well-known FreePBX Modules

Integrating TDM Gateways with Elastix

Integrating GSM Gateways with Elastix

Integrating Elastix with other PBXs

Using the Custom-Context module

Installing the Custom-Context module

Enabling Remote Call Forward

Creating a phone poll using Elastix

Creating your own Dialplan features

Enabling a multiconference toggle button

Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan

Chapter 12. Implementing Advanced Dialplan Functions

Restoring a backup from one server to another

Generating system backups

Encrypting voice calls

Monitoring recordings

Recording queues' calls

Recording MeetMe rooms

Recording and monitoring calls

Using the Security Advanced Settings menu to enable security features

Using Elastix's embedded firewall

Installing Fail2ban

Knowing the best practices when installing Elastix – Logical security

Knowing the best practices when installing Elastix – Physical security

Chapter 11. Securing your Elastix System

Debugging Asterisk

Helpful Linux commands for debugging

Using TCPDUMP for debugging

Using Wireshark for debugging

SIP/IAX debugging

Destination Distribution

Creating billing rates

Extension's summary

Looking at the Call Detailed Report

Using the Flash Operator Panel

Chapter 10. Knowing the State of Your Elastix System and Troubleshooting

Enabling multisites with Elastix

Configuring channel banks

Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN

SIP trunking between Elastix systems

Setting up remote extensions

Chapter 9. Networking with Elastix

Enabling BLFs and hints

Configuring a speed dial list

Using Directories

Dialing through MS Outlook

Setting up video calls

Integrating VTiger CRM with Elastix

Integrating Openfire with Asterisk IP-PBX

Installing the Openfire instant messaging service

Chapter 8. Going Deeper into Unified Communications

Call center reports

Description of the agent console

The callback login

Logging agents to the console dynamically

Adding static agents/callback extensions

Adding dynamic agents to the agent console

Adding a list of numbers to the Do not call list

Adding a number to the Do not call list

Invoking a URL through the campaign

Creating the call file specification

Configuring an outgoing campaign

Configuring agent break time

Creating a script for outgoing campaigns

Configuring inbound campaigns

Setting up the clients

Configuring queues for incoming calls

Queue for agent callback login

Configuring a queue for standard agent login

Creating and adding agents to a group

Creating a group of agents

Configuring the Call Center module

Installing the Call Center module

Introduction

Chapter 7. Using the Call Center Module

Modifying the e-mail template

Receiving a fax

Sending a fax using the HylaFAX client

Installing a fax client

Viewing the sent and received faxes

Sending a fax from Elastix's WebGUI

Setting up the Elastix fax system

Introduction

Chapter 6. Elastix Fax System

Setting vacation messages

Creating e-mail lists

Filtering unwanted messages

Controlling ad using the e-mail service with the webmail interface

Adding e-mail accounts

Setting the domain and configuring the relay option

Configuring the remote SMTP – setting up a Gmail relay account

Sending an e-mail message from the command line

Elastix's e-mail internals

Chapter 5. Setting up the E-mail Service

Configuring DISA

Setting the Callback feature

Configuring the Voicemail Blasting module

The VmX Locater feature

Configuring extensions' voicemail

Parking calls

Creating intercom groups

Creating paging groups

Using the Custom-Context module to restrict outbound calls

Installing the Custom-Context module

Accessing the FreePBX admin module

Using PuTTY as an SSH client

Using the SSH protocol

Using Internet audio streams

Music on hold

Adding miscellaneous destinations

Adding miscellaneous applications

Changing the language of a call flow

The Web Conference module

Creating conference rooms

Introduction

Chapter 4. Knowing Internal PBX Options and Configurations

Setting up a queue for ACD

Setting up a ring group

Forwarding incoming calls to another extension or number

Setting up day/night controls

Using HTTP to search for a user

Using MySQL to search for the caller's name

Routing calls based on caller ID

Blocking unwanted callers

Displaying voice announcements

Introduction

Chapter 3. Understanding Inbound Call Control

Using the Endpoint Configurator

Managing extensions – Batch of endpoints

Managing endpoints – Batch of extensions

Controlling outbound calls using PIN Sets

Controlling outbound calls by using patterns

Controlling outbound calls by using a trunk sequence

Controlling outbound calls using different prefixes

Creating an auto-attendant

Inbound calls

Outbound calls

Provisioning extensions in a simple way

Creating custom extensions

Creating analog extensions

Creating IAX extensions

Adding SIP extensions

Adding VoIP trunks

Configuring telephony cards

Managing users

Setting up the network parameters

Setting up Elastix's dashboard

Introduction

Chapter 2. Basic PBX Configuration

Logging into the system for the first time

Entering the password for the user root

Selecting a proper time zone

Configuring the network interfaces

Partitioning the hard disk

Choosing the keyboard type

Choosing the system's language

Inserting the CD and booting

Installing Elastix Unified Communications Server software

Introduction to Elastix Unified Communications System

Chapter 1. Installing Elastix

Customer support

Reader feedback

Conventions

Sections

Who this book is for

What you need for this book

What this book covers

Introduction to the Elastix Unified Communications Server

Preface

Support files eBooks discount offers and more

www.PacktPub.com

About the Reviewers

About the Author

Credits

Elastix Unified Communications Server Cookbook

coverpage

coverpage

Elastix Unified Communications Server Cookbook

Credits

About the Author

About the Reviewers

www.PacktPub.com

Support files eBooks discount offers and more

Preface

Introduction to the Elastix Unified Communications Server

What this book covers

What you need for this book

Who this book is for

Sections

Conventions

Reader feedback

Customer support

Chapter 1. Installing Elastix

Introduction to Elastix Unified Communications System

Installing Elastix Unified Communications Server software

Inserting the CD and booting

Choosing the system's language

Choosing the keyboard type

Partitioning the hard disk

Configuring the network interfaces

Selecting a proper time zone

Entering the password for the user root

Logging into the system for the first time

Chapter 2. Basic PBX Configuration

Introduction

Setting up Elastix's dashboard

Setting up the network parameters

Managing users

Configuring telephony cards

Adding VoIP trunks

Adding SIP extensions

Creating IAX extensions

Creating analog extensions

Creating custom extensions

Provisioning extensions in a simple way

Outbound calls

Inbound calls

Creating an auto-attendant

Controlling outbound calls using different prefixes

Controlling outbound calls by using a trunk sequence

Controlling outbound calls by using patterns

Controlling outbound calls using PIN Sets

Managing endpoints – Batch of extensions

Managing extensions – Batch of endpoints

Using the Endpoint Configurator

Chapter 3. Understanding Inbound Call Control

Introduction

Displaying voice announcements

Blocking unwanted callers

Routing calls based on caller ID

Using MySQL to search for the caller's name

Using HTTP to search for a user

Setting up day/night controls

Forwarding incoming calls to another extension or number

Setting up a ring group

Setting up a queue for ACD

Chapter 4. Knowing Internal PBX Options and Configurations

Introduction

Creating conference rooms

The Web Conference module

Changing the language of a call flow

Adding miscellaneous applications

Adding miscellaneous destinations

Music on hold

Using Internet audio streams

Using the SSH protocol

Using PuTTY as an SSH client

Accessing the FreePBX admin module

Installing the Custom-Context module

Using the Custom-Context module to restrict outbound calls

Creating paging groups

Creating intercom groups

Parking calls

Configuring extensions' voicemail

The VmX Locater feature

Configuring the Voicemail Blasting module

Setting the Callback feature

Configuring DISA

Chapter 5. Setting up the E-mail Service

Elastix's e-mail internals

Sending an e-mail message from the command line

Configuring the remote SMTP – setting up a Gmail relay account

Setting the domain and configuring the relay option

Adding e-mail accounts

Controlling ad using the e-mail service with the webmail interface

Filtering unwanted messages

Creating e-mail lists

Setting vacation messages

Chapter 6. Elastix Fax System

Introduction

Setting up the Elastix fax system

Sending a fax from Elastix's WebGUI

Viewing the sent and received faxes

Installing a fax client

Sending a fax using the HylaFAX client

Receiving a fax

Modifying the e-mail template

Chapter 7. Using the Call Center Module

Introduction

Installing the Call Center module

Configuring the Call Center module

Creating a group of agents

Creating and adding agents to a group

Configuring a queue for standard agent login

Queue for agent callback login

Configuring queues for incoming calls

Setting up the clients

Configuring inbound campaigns

Creating a script for outgoing campaigns

Configuring agent break time

Configuring an outgoing campaign

Creating the call file specification

Invoking a URL through the campaign

Adding a number to the Do not call list

Adding a list of numbers to the Do not call list

Adding dynamic agents to the agent console

Adding static agents/callback extensions

Logging agents to the console dynamically

The callback login

Description of the agent console

Call center reports

Chapter 8. Going Deeper into Unified Communications

Installing the Openfire instant messaging service

Integrating Openfire with Asterisk IP-PBX

Integrating VTiger CRM with Elastix

Setting up video calls

Dialing through MS Outlook

Using Directories

Configuring a speed dial list

Enabling BLFs and hints

Chapter 9. Networking with Elastix

Setting up remote extensions

SIP trunking between Elastix systems

Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN

Configuring channel banks

Enabling multisites with Elastix

Chapter 10. Knowing the State of Your Elastix System and Troubleshooting

Using the Flash Operator Panel

Looking at the Call Detailed Report

Extension's summary

Creating billing rates

Destination Distribution

SIP/IAX debugging

Using Wireshark for debugging

Using TCPDUMP for debugging

Helpful Linux commands for debugging

Debugging Asterisk

Chapter 11. Securing your Elastix System

Knowing the best practices when installing Elastix – Physical security

Knowing the best practices when installing Elastix – Logical security

Installing Fail2ban

Using Elastix's embedded firewall

Using the Security Advanced Settings menu to enable security features

Recording and monitoring calls

Recording MeetMe rooms

Recording queues' calls

Monitoring recordings

Encrypting voice calls

Generating system backups

Restoring a backup from one server to another

Chapter 12. Implementing Advanced Dialplan Functions

Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan

Enabling a multiconference toggle button

Creating your own Dialplan features

Creating a phone poll using Elastix

Enabling Remote Call Forward

Installing the Custom-Context module

Using the Custom-Context module

Integrating Elastix with other PBXs

Integrating GSM Gateways with Elastix

Integrating TDM Gateways with Elastix

Appendix A. Description and Use of the Most Well-known FreePBX Modules

Third-party modules

Appendix B. Addon Market Module

Appendix C. Asterisk Essential Commands

Appendix D. Asterisk Gateway Interface Programming

Appendix E. Helpful Linux Commands